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FAQ

Order/Return

Yes, we accept returns if the products are unworn and in good condition
original packaging and within 10 days in our warehouse,
Bahnhofstrasse 2, 6060 Sarnen have arrived. A corresponding
We will enclose the form with your delivery.

Shipping Switzerland

Shipping costs CHF 8.90.

Your order will usually be sent within 1-2 working days with DHL or A-Post. You will receive a package within 2-4 working days.

Shipping Germany & Austria

Shipping including packaging costs CHF 20.00. Please note, depending on
Destination country may have additional customs and handling fees
arise over which we have no influence.

Your order abroad is always sent on Friday and, based on experience, takes a maximum of one week.

Washing instructions

You will find the corresponding care symbols on each product. You're welcome
note that the cupro fabric can be washed at max. 30C and on a gentle cycle or
Better still hand wash. The underwear in
You can easily wash Tencel/cotton or polyamides at 40C..

Size

You will find a measurement table with a short description for each product
Instructions on what to look out for when measuring. You are very welcome
also contact us or stop by one of our stores, we
happy to help you.

Stores

You findhere all shops in Switzerland who sell Moya Kala products.

Sustainability

Yes, our collections deliberately do not contain any animal products.

Yes, the seamstresses in our production are paid fairly and
benefit from socially acceptable working conditions. We respect
sure they have a secure job.

It is important for us to have sustainability throughout the textile chain
implement. On the one hand, this means resource-saving materials
how to use recycled materials. We also pay attention
Certificates such as Oekotex, GRS or GOTS. It is also important for us
to adapt our processes so that we can, for example, avoid bottlenecks and
Can avoid overtime in production or as little as possible
generate waste residues. Our collection is also diverse
usable, cross-seasonal and durable.

We want all of our fabrics and trimmings to be made from recycled or
use sustainable materials. The color of the materials is a
very important topic for us. Our next step will be that
Dyeing of fabrics to be more environmentally friendly and so the proportion of
Minimize chemicals as much as possible, as there are none at the moment
Opportunities to get non-toxic and 100% degradable paint and e.g.
Black cannot yet be achieved with vegetable dyes. we
but stay tuned and as soon as more sustainable fabric colors are available
we will be the first to use them.

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